REVENUE CYCLE VENDOR BENCHMARKING
Before you replace a vendor, benchmark the ones you have.
Healthfuse benchmarks the vendors you already have, including their rates, their performance, and their contract terms against 7,000+ vendor profiles. Find out:
- Where each vendor’s rates and performance land against peer benchmarks
- Which best-practice SLAs are missing from your contracts, and what those gaps are costing you
- What each vendor is actually costing you, and whether that merits a renegotiation or genuinely requires a new vendor search
Request a benchmarking assessment
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7,000+
650+
$2.6B
WHAT WE BENCHMARK
Understand where the gaps are.
A vendor search means an RFP, a transition, and months of operational risk on a function that cannot go dark. It’s worth knowing first whether you’re looking at a vendor problem or a contract problem. They could look identical, but only one of them requires a replacement.
01
Rates that slipped above market
What you pay today, measured against what comparable systems pay for the same scope of work.
FEE LEAKAGE
02
SLAs nobody is enforcing
Contractual commitments checked against your own hospital data, not the vendor’s monthly scorecard.
PERFORMANCE GAP
03
Fees nobody re-reads
Billing errors, misclassifications, and surprise surcharges buried in invoices that clear without review.
HIDDEN LEAKAGE
A CASE STUDY IN CONTINUOUS BENCHMARKING
Benchmarking isn’t an audit you run once.
Vendor economics drift. Fee schedules get amended, workflows change upstream, and surcharges show up in invoices nobody re-reads. A one-time review catches the problems that exist the week you look, then goes stale.
The engagement below came from an established client we had been benchmarking for years. Nothing was broken on day one. Ongoing monitoring is what caught the drift — and the fix was new SLAs, corrected classifications, and a rebuilt fee structure. The vendor stayed. No transition, no service disruption, no rebuild of a program that was still generating cash.
RESULTS
From the highest-spend vendor to $7.8M in projected annual savings.
A patient financing program had quietly grown into this client’s most expensive vendor relationship without delivering proportional value. Continuous benchmarking flagged the drift; Healthfuse then uncovered the structural pricing flaws, recovered overcharges, and reset the contract on terms that work for both sides.
$7.8M
Projected annual savings with patient financing vendor
$600K
Annual savings from surcharge elimination alone
$50K
First invoice waived retroactively
10%
Reduction in approvals on low-propensity accounts
Individual results vary by contract structure, payer mix, and vendor portfolio.
Find the gaps before you start a vendor search
One email, and a benchmarking lead will show you where your portfolio stands.