Case Study: The Ohio State University Wexner Medical Center

About the Client

The Ohio State University Wexner Medical Center (OSUWMC), one of America’s top-ranked academic medical centers, focuses on improving people’s lives through innovation in research, education, and patient care. The medical center has been rated as one of the country’s Best Hospitals by U.S. News & World Report for the past 27 years. OSUWMC has a team of more than 23,000 serving communities across Ohio and around the world.

“We saw collections increase by $100,00 in just one month with Healthfuse,” says Megan Jordan, director of revenue cycle management for the hospital. “In addition to that immediate bottom line impact, the vendor management program they designed is selfreliant and requires minimal hands-on involvement on our part.”

Megan Jordan, Director
Revenue Cycle Transformation


As a large healthcare system, OSUWMC used multiple revenue cycle outsourcers for account collections and bolt-on technologies. They needed a way to ensure they were receiving a full return on their vendor partnership investments. To do this, they knew they needed to perform a comprehensive review of existing partnerships to gain insight into opportunities for improvement. But the health system did not have the internal resources to conduct such a vast review.


OSUWMC chose to partner with Healthfuse to help identify and achieve P&L improvements with its outsourcers.


Since the start of the partnership, Healthfuse has reduced manual processes, helping OSUWMC’s revenue cycle team save time and increase collections immediately.

Project to date impact of

To date, Healthfuse has delivered:

Collections Improvements

Cost Savings

$191K in invoice recoveries
$556K in contract savings