Stronger Partnerships.
Better Results.
The insights and updates your team needs to get the most from Healthfuse network.
01 · CEO message
“The best ideas in revenue cycle management
are already inside this community.
I’m excited to introduce the first edition of our Healthfuse Client Newsletter—a new way for us to stay connected, share insights, and keep you updated on how we’re working to strengthen revenue cycle vendor performance across our network.
The best ideas in revenue cycle management are already inside this community—in the strategies our teams are executing, the contract clauses we’re uncovering, and the vendor patterns we’re making visible together. Our job is to connect the dots.
Your feedback continues to shape our roadmap, guiding how we support your teams and evolve our technology and advisory offerings. That collaboration was on full display at last fall’s Client Summit, where so many of you shared experiences, best practices, and lessons learned—a powerful reminder of what makes this community so special.
That same spirit carries into this year’s Client Summit. Our theme, Executing on Innovation, reflects where so many of you are focused: turning bold ideas into measurable results across your revenue cycle. We can’t wait to execute alongside you.
Thank you for your continued partnership and the trust you place in Healthfuse.
We’re proud to help protect and strengthen your organization’s bottom line, so you can continue protecting and strengthening the patient communities you serve.
Nick Fricano
CEO
02 · NETWORK UPDATES
03 · Healthfuse Updates
Your Monthly
Statement Of Value (SOV)
Just Got An Upgrade
New features, better insights.
Your monthly SOV report now answers the questions your team is actually asking. The new format makes it easier to spot trends and act faster.
This Year’s Top 5 New Initiatives
See which New Initiatives (aka Safeguards) your peers are adopting — and the returns they’re seeing.
Safeguards are gaining serious traction across the Healthfuse community — and the results are backing it up. Check out the five Safeguards generating the most net new collections for health systems this year.
If you haven’t explored what’s available, now is a good time to see what your peers are already implementing.
Payer Performance
Proven vendor management discipline — applied to your payer relationships.
Healthfuse was built to hold vendors accountable. Now we’re applying that same rigor to the relationship most health systems have never scrutinized the same way — their payers. Participating health systems now have access to tools that benchmark payer performance across denial rates, appeal overturn rates, underpayments, and more. And what we’re finding is hard to ignore.
Initial findings show payer-specific underpayments of up to 5% of NPR
None of it visible through standard A/R reporting.
Initial Cohort Selected
Cohort #2 applications are now being accepted.
Client Summit 2026:
Executing on Innovation
Last fall’s Summit brought together health system leaders for a day of candid conversation, real benchmarking data, and strategies you could take back and use immediately. The energy in the room was something we’re still hearing about. In case you missed it, check out some footage from the event in our Healthfuse Video.
Join us for the 3rd Annual Healthfuse Client Summit as we build on everything that made last year great.
September 17, 2026
Kimpton Journeyman Hotel
Milwaukee, WI
04 · Client Success Story
The Most Expensive Vendor on the Books Wasn’t Supposed to Be
When a vendor relationship starts with good intentions but no clearly defined contract, the costs have a way of quietly compounding. For one Southwest health system, what began as a straightforward patient financing partnership had evolved into their highest- spend vendor relationship.
Both parties wanted it to work. They just needed to find where it had gone wrong.
05 · Employee Spotlight
Director, Client Services
Equal parts sharp analyst and natural entertainer, Jason has a gift for cutting through complexity with clarity, a well-timed joke, and an instinct for finding the deal that actually works for everyone at the table.
He’ll make you laugh, then make you look good, usually in the same conversation.
06 · Community Pulse
You’re probably not the only one asking.
Our network is strongest when we learn from each other. Each issue, we’ll share a question or challenge raised by a client, along with the approaches we’re seeing from peers across the Healthfuse network.
Submissions are anonymous unless you say otherwise
07 · UPCOMING EVENTS
Healthfuse On The Road
We’ll be at several industry conferences and events over the next few months — come say hello.
