Vanderbilt University Medical Center (VUMC), named to U.S. News & World Report’s Honor Roll of nation’s best hospitals, includes 1,162 licensed beds and a total net patient revenue of over $3.8B. Their patient accounting system is Epic.
Challenge
- $3.8B NPR organization with a limited headcount in Revenue Cycle; heavily leveraged outsourced vendors
- 700K+ claims running through RC department each month, with a system lacking checks and balances
- Lacking a streamlined RFP process (who to talk to, pre-vet qualifications, etc.)
- Limited time and tools to comprehensively audit and manage vendors to ensure accounts are being worked appropriately
- Relied on vendor self-reporting to gauge monthly performance
Solution
Implemented Healthfuse comprehensive dashboard with clear view of performance across every vendor, resulting in:
- Clear KPIs and expectations for vendors (monthly vendor scorecard)
- Presentation of data back to vendors and coaching through resolutions
- More productive, efficient, and transparent vendor meetings
